Frequently Asked Questions
Have questions about our mobility scooter rental services? You’re in the right place! In this FAQ section, we’ve compiled a list of common queries to provide you with all the information you need. Our goal is to ensure that you have a seamless and enjoyable experience when renting our top-quality mobility scooters. If you don’t find the answers you’re looking for here, feel free to contact us directly. Let’s get your mobility adventure started with confidence and convenience! 🛵💨
1. What are the delivery options for renting a mobility scooter?
We offer delivery within 24 hours to your chosen location in the South East of Ireland. Simply book online, and your scooter will be waiting for you before you arrive.
2. What are the short-term rental
Our mobility scooters are perfect for various short-term needs, such as travelling, hotel stays, outings, events, festivals, family gatherings, and convenience. They are also ideal for short-term injury recovery.
3. Is long-term rental possible?
Yes, we do offer long-term rental options. Please contact us to discuss your specific requirements.
4. How can I book a mobility scooter?
You can book a scooter through our website or by calling our office during opening hours from 9 am to 6 pm.
5. Can I have the scooter delivered to my hotel or chosen location?
Yes, we deliver the scooter to your chosen location in the South East of Ireland within 24 hours of your booking.
6. How do I return the scooter after the rental period?
Simply arrange for the collection of the scooter at the end of your rental period.
7. What are the payment options available?
You can make payments online or call our office during opening hours to process your payment.
8. What are the specifications of the TMS Elite Mobility Scooter?
The TMS Elite Mobility Scooter has a maximum speed of 10km/h and a range of up to 20km on a single charge. It can support a maximum user weight of 150kg and features a comfortable suspension, 10″ pneumatic front and rear tires, and an electromagnetic braking system.
9. What is the pricing for renting a mobility scooter?
The rental cost is €25 per day. Additionally, there is a €100 charge for delivery and pick up after use.
10. Where is the address for pick-up and drop-off?
Our address for pick-up and drop-off is O’Brien Rd, Carlow, R93R968.
11. Who is the best contact person for further inquiries?
For any further inquiries or assistance, feel free to contact John at the following numbers:
Tel: 059 914 0321
Mobile: 087 980 7334
12. Is there any information with safety tips available?
Yes, we have a blog on safety tips that you can refer to. It provides valuable information to ensure a secure and enjoyable mobility experience.
13. What is the rental duration for mobility scooters?
Our rental duration is flexible to suit your needs. You can rent a mobility scooter for a day, a weekend, or an extended period. Contact John to discuss your preferred rental duration.
14. Are there any age or license requirements for renting a mobility scooter?
To rent a mobility scooter, you must be at least 18 years old. No driver’s license is required to operate our mobility scooters.
15. Can I use the mobility scooter indoors?
Yes, our mobility scooters are designed for both indoor and outdoor use. They are ideal for navigating through shopping centres, hotels, and other indoor spaces.
16. Do I need insurance to rent a mobility scooter?
We provide insurance coverage for our mobility scooters. However, we recommend checking with your personal insurance provider to see if you are covered for any unforeseen circumstances.
17. What happens if the mobility scooter breaks down during the rental period?
In the unlikely event of a breakdown, please contact us immediately at the provided contact numbers. We will arrange for a replacement scooter or assist with repairs promptly.
18. Can I cancel my booking, and will I receive a refund?
Yes, you can cancel your booking. We have a cancellation policy in place, and refunds are subject to the terms and conditions outlined in our rental agreement.
19. Are there any restrictions on where I can take the mobility scooter?
While our mobility scooters are designed for various terrains, certain areas may have specific restrictions. It’s important to follow local regulations and guidelines while using the scooter.
20. Can I bring the mobility scooter on public transport?
Mobility scooter regulations may vary depending on the specific transport provider. Please check with the transportation company for their policies on mobility scooter usage.
21. Is there a weight limit for users of the mobility scooter?
The maximum weight capacity for our TMS Elite Mobility Scooter is 150kg. Please ensure that the user’s weight does not exceed this limit.
22. Can I rent multiple mobility scooters for a group outing or event?
Absolutely! We can accommodate group rentals for events, festivals, and gatherings. Contact us in advance to make arrangements for multiple scooter rentals.
If you have any other questions or concerns, don’t hesitate to reach out to us. We are here to provide you with all the information you need for a seamless and enjoyable mobility scooter rental experience! 🛵💨